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Terms and conditions

Introduction and definitions

TEAM&click e.K. (represented by Pamela Linde, Am Märzenbächel 1, 69226 Nußloch; in the following termed "TEAM&click") offers via the websites and interested persons („User“) to participate in online events ("Escape Rooms"). For each such event a particular User ("Organizer") determines the date and time and invites further users. Payment is made via a credit point system ("Tickets"). In the following, Users who obtain tickets shall also be named "Customers".

Subject of the contract

This contract regulates the sales of services via the online presence of the vendor TEAM&click. Such services are the organisation of team events and the provision of an online platform for such events. The escape rooms available on the platform are games in which a group of participants attempts to solve puzzles in order to reach the exit and collect game points. Every escape room has a maximum duration and the game ends when the time is up or when the players have reached the exit.

Purchasing tickets

The payment for the usage of the platform is done via a credit point system, in the following refered to as "Tickets" . Tickets can be purchased by the Customer from TEAM&click and they can be used for organizing and running events. The price per ticket is displayed on the TEAM&click website.

Consuming tickets

For the execution of an event, Tickets are deducted from the Organizer's account, namely exactly one Ticket for each event participant who plays a chargeable Escape Room. The Tickets are deducted as soon as a participant enters the virtual Escape Room. As of this point, Tickets cannot be refunded anymore. A player who is logged in to a TEAM&click user account can re-enter the same Escape Room during a time period of 10 days without any further tickets being deducted.


Tickets, which are not consumed by organizing or participating in an event can be returned for a full refund of the purchase price during a period of two years. The two years period commences on the day on which the tickets have been booked into the User's account. A reimbursement can be requested by the User via email, mail or telephone. The contact details can be found in the imprint of the TEAM&click website. In order to meet the deadline, it is sufficient that the User sends the reimbursement request before the deadline. The reimbursement of the ticket price shall then be done within 14 days.

Transfering tickets

On the TEAM&click platform, the User may transfer tickets to other users. Such a transfer can only be un-done by the user the tickets have been transfered to. The right to refund unused tickets is transfered automatically together with the tickets. The refund period shall not be affected by a transfer of tickets from one user to another.

Receiving email

The User agrees to receiving emails from TEAM&click which are sent, for example, during the account confirmation or during the event planning process. TEAM&click will not send emails for marketing purposes to the User, unless the User explicitly agrees to receiving such emails.

Applicable law, legal venue and separability

These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by German law and all disputes shall be submitted to the exclusive jurisdiction of the German courts. If any provision of this agreement were to become invalid, it shall not affect the validity of the other provisions.
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